General Terms & Conditions
Returns and Refunds
If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the price you paid for the item. The refundable amount will include a deduction for any discounts you received on your original order, at a level proportional to the normal value of the returned item(s). Please note: We can only accept the return of opened items if they are faulty.
Instructions for returning items to us and our policy on the refund of delivery charges are carefully outlined in the following sections
This returns policy does not affect your statutory rights.
Your Statutory Rights (Applies to UK Customers Only)
Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of products where the item has been opened and unsealed.
If you take delivery of a www.animalife.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.
How To Return An Item
Our returns policy means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with the seals intact and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.
Please follow the steps below to enable us to process your refund efficiently:
- Wrap the item securely in its original packaging with all accompanying documentation.
- Give your reasons for the return along with your personal details.
- Send the package to the address below.
- We will notify you via e-mail when we have processed your refund.
- For your protection we recommend that you use a recorded-delivery service.
UK & International Customers
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
UK Customers Only
Where you are withdrawing from your purchase within the seven working days cooling-off period, we will refund the normal postage charge for delivery of that item, but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
To cancel your purchase under this cooling-off period, please follow steps 1 and 2 as outlined in our “How to Return an Item” section above stating "contract cancellation" as your reason for the return. Please package the relevant item as instructed and send it to us with the despatch note so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
Animalife Cancellations Department
Unit 10B Parc Caer Seion
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.
Copyright ©. All the material on www.puralife.co.uk and www.animalife.co.uk is protected by copyright, which is owned by Oxyman (UK) Ltd. and has been made available for your personal non-commercial use only and you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of this Website is strictly prohibited. You may not (and assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
VETROFLEX, TRY IT, LOVE IT, OR YOUR MONEY BACK OFFER:-
Purchase a Vetroflex 1kg and get a 500g (FREE) from Animalife or any Official Animalife stockist between 23/03/20 – 31/05/20 (while stocks last). If after opening the 500g tub to use first and within 14 days of purchase you are unsatisfied we will refund the purchased price of Vetroflex 1kg (excluding any delivery charges). To be eligible for the refund you must: First call the Animalife Team on 0121 296 9900 with the reason that you are unsatisfied, and to be provided with a specific refund activation code that must be attached to your return. Send via recorded delivery the full unopened/untampered 1kg tub and the empty 500g tub with your proof of receipt and your full contact details including postal address and mobile contact number to Animalife, Unit 10B, Parc Caer Seion, Conwy, LL32 8FA, UK. Animalife is not responsible for any associated costs, damages or losses of returned items.
Animalife Accredited Retailer FREE* product Trial - Terms of Offer:-
As an Accredited Retailer, Animalife will offer two free trial products per retailer subject to account performance. This can be given to two key staff members, or two key customers, or one staff member and one key customer. Each person can have one product to trial with their horse. The product should be used within 30 days of receiving the product and feedback on the product trialed must be emailed back to firstname.lastname@example.org within 60 days of product delivery date. *Animalife reserve the right to charge the products trade price + delivery (£5.75) to the Accredited Retailer establishment for each trial product provided to them if feedback is not received within 60 days from date of product delivery. Animalife reserve the right to refuse this offer at our discretion.
How do we protect your information? All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers.
When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.
As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details.
Only you and the system administrator know your password. The information you provide us may be transferred outside the United Kingdom for the purpose of operating our site or to maintain your customer account. Oxyman (UK) Ltd. employees will never give out your personal information to anybody unless you specify so, nor will our employees ask you for them in an unsolicited email or telephone call. All the consumer information is stored on a separate and secure database, which is not directly accessible from the Internet. At Oxyman (UK) Ltd. we regularly review the security measures to ensure that our site is safe and secure, from our consumers’ point of view.
If you are still unsure about sending your credit card details over the internet. You may place your order over the telephone by calling customer services anytime Monday to Friday between 9.00 am to 5.00 pm GMT on phone 0845 365 00 50 (within UK) Tel.+44 (0)1527 794586 (dialling from outside UK)