Returns and Refunds

www.animalife.co.uk

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the price you paid for the item. The refundable amount will include a deduction for any discounts you received on your original order, at a level proportional to the normal value of the returned item(s). Please note: We can only accept the return of opened items if they are faulty.

Instructions for returning items to us and our policy on the refund of delivery charges are carefully outlined in the following sections

This returns policy does not affect your statutory rights.

If you take delivery of a www.animalife.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.

How To Return An Item

Our returns policy means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item, unopened with the seals intact and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

  1. Wrap the item securely in its original packaging with all accompanying documentation. Give your reasons for the return along with your personal details.
  2. Send the package to the address below:


Animalife Returns Department

We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service.

Delivery Charges
 

UK & International Customers

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred insending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

UK Customers Only

Where you are withdrawing from your purchase within the seven working days cooling-off period, we will refund the normal postage charge for delivery of that item, but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Your Statutory Rights (Applies to UK Customers Only)

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of products where the item has been opened and unsealed.

To cancel your purchase under this cooling-off period, please follow steps 1 and 2 as outlined in our “How to Return an Item” section above stating "contract cancellation" as your reason for the return. Please package the relevant item as instructed and send it to us with the despatch note so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Animalife
Cancellations Department
Unit 10a
Parc Caer Seion
Conwy
LL32 8FA

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

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